Telecommunications – TL 9000

TL 9000 was designed to help telecommunication companies achieve business excellence through continual performance improvement by adopting ‘best practices’ and benchmarking the performance against the ‘best-in-class’ globally. TL 9000 helps achieve this by establishing and implementing an industry specific Quality Management System which addresses requirements like:

  • Customer Focus
  • Long & Short Term Quality Planning
  • Product and Service Life Cycle
  • Disaster Recovery Systems
  • Service Delivery Plan, Project Planning
  • Customer Satisfaction Monitoring

The benchmarking of performance with the ‘best-in-class’ globally is achieved by measuring, reporting and continually improving the Customer Centric Performance Measurements such as: On-Time Service Delivery, Service Quality, Number of Problem Reports, Problem Report Fix Response Time, etc.

TL 9000 benefits

  • Increase customer satisfaction
  • Foster employee motivation
  • Clearly define responsibilities
  • Establish efficient and effective corporate processes
  • Minimize corporate risk
  • Initiate continuous improvement
  • Save time and operating costs
  • Prevent errors
  • Improve corporate image