TL 9000 was designed to help telecommunication companies achieve business excellence through continual performance improvement by adopting ‘best practices’ and benchmarking the performance against the ‘best-in-class’ globally. TL 9000 helps achieve this by establishing and implementing an industry specific Quality Management System which addresses requirements like:

• Customer Focus
• Long & Short Term Quality Planning
• Product and Service Life Cycle
• Disaster Recovery Systems
• Service Delivery Plan, Project Planning
• Customer Satisfaction Monitoring

The benchmarking of performance with the ‘best-in-class’ globally is achieved by measuring, reporting and continually improving the Customer Centric Performance Measurements such as: On-Time Service Delivery, Service Quality, Number of Problem Reports, Problem Report Fix Response Time, etc.

TL 9000 benefits

• Increase customer satisfaction
• Foster employee motivation
• Clearly define responsibilities
• Establish efficient and effective corporate processes
• Minimize corporate risk
• Initiate continuous improvement
• Save time and operating costs
• Prevent errors
• Improve corporate image